Privacy Policy

How we collect, use, and protect your information

Last Updated: January 15, 2024

1. Introduction

At Elevance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us in any way.

This policy applies to all information collected through our website, consulting services, and any related platforms or applications. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

We regularly review and update our privacy practices to ensure compliance with global data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our website, or otherwise when you contact us.

•Name and contact information (email address, phone number, mailing address)
•Company and job title
•Communication preferences
•Any other information you voluntarily provide through forms or correspondence

2.2 Information We Collect Automatically

When you visit, use, or navigate our website, we automatically collect certain information. This information does not reveal your specific identity but may include device and usage information.

•IP address and device information
•Browser type and version
•Pages visited and time spent on our website
•Referral source and exit pages
•Cookies and similar tracking technologies

2.3 Information from Third Parties

In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources.

•Information from business partners and affiliates
•Information from service providers and analytics platforms
•Publicly available information from professional networks

3. How We Use Your Information

3.1 Providing Services

We use your information to deliver the services you have requested and manage our business relationship with you.

•Delivering transformation and consulting services
•Responding to inquiries and requests
•Providing technical and customer support
•Fulfilling contractual obligations and managing accounts

3.2 Communication

We use your information to communicate with you about our services, updates, and administrative matters.

•Sending service updates and administrative notifications
•Responding to your inquiries and feedback
•Providing customer support and troubleshooting
•Sending transactional emails related to your account

3.3 Marketing

With your consent, we may use your information to send you marketing communications. You can opt-out of these communications at any time.

•Sending promotional content and newsletters
•Sharing industry insights, whitepapers, and case studies
•Announcing new services, features, or events
•You can opt-out at any time using the unsubscribe link in our emails

3.4 Analytics and Improvement

We analyse data to understand how our services are used and to improve the user experience.

•Analysing website usage and traffic patterns
•Improving our services and developing new features
•Understanding user behaviour and preferences
•Optimising user experience and website performance

3.5 Legal Compliance

We may use your information as necessary to comply with applicable laws and regulations.

•Complying with legal requirements and regulatory obligations
•Protecting against fraud, spam, and abuse
•Enforcing our terms of service and other agreements
•Protecting the rights, property, and safety of Elevance and others

4. Data Sharing & Disclosure

4.1 Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.

•Cloud hosting and infrastructure providers
•Email service providers and communication platforms
•Analytics and performance monitoring providers
•Payment processors and financial institutions

4.2 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

•Complying with legal process and subpoenas
•Responding to government and law enforcement requests
•Protecting our legal rights and defending against claims
•Preventing illegal activity, fraud, or situations involving potential threats

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

•Merger, acquisition, or consolidation
•Asset sale or transfer of business operations
•Bankruptcy or reorganisation proceedings
•Data will be subject to the same privacy protections post-transfer

4.4 Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

•We may share data with third parties when you explicitly consent
•You can withdraw your consent at any time
•We will not share your data without consent unless required by law

5. Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

•Industry-standard encryption (TLS/SSL) for data in transit
•Secure data centres with restricted physical access
•Strict access controls and multi-factor authentication for personnel
•Regular security audits and vulnerability assessments
•No absolute guarantee of security can be provided

6. Your Rights & Choices

6.1 Access & Correction

You have the right to access and correct the personal information we hold about you.

•You can request access to your personal data
•You can request correction of inaccurate or incomplete data
•Contact us directly with your request to exercise these rights

6.2 Deletion Requests

You may request that we delete your personal information, subject to certain exceptions.

•You can request deletion of your personal data (Right to be Forgotten)
•Some data may be retained for legal, regulatory, or legitimate business reasons
•We will comply with deletion requests within applicable legal timeframes

6.3 Opt-Out Options

You can opt-out of receiving marketing communications from us at any time.

•Opt-out of marketing and promotional communications
•Unsubscribe from email lists and newsletters
•Manage your communication preferences in your account settings
•Click the "unsubscribe" link located at the bottom of any marketing email

6.4 Cookie Management

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

•Manage cookie preferences through your browser settings
•Disable cookies entirely (note that this may affect website functionality)
•See our Cookie Policy for more detailed information on our use of cookies

7. International Data Transfers

Our servers are located in various regions globally. If you are accessing our website from outside these regions, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), we will take all necessary measures to ensure your personal information is protected in accordance with this privacy policy and applicable laws.

•We comply with GDPR requirements for international data transfers
•We use standard contractual clauses and appropriate safeguards for transfers
•Your data is protected under applicable international privacy laws
•You have specific rights under GDPR (access, deletion, portability, etc.)

8. Children's Privacy

We do not knowingly solicit data from or market to children under 13 years of age. By using our services, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the services.

•Our services are not directed to children under 13
•We do not knowingly collect personal data from children
•If you believe we have collected data from a child, please contact us immediately
•Contact us at hello@elevance.co to request deletion of such data

9. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not affiliated with us. Once you have used these links to leave our website, any information you provide to these third parties is not covered by this Privacy Policy.

•Our website may contain links to external third-party sites
•We are not responsible for the privacy practices or content of third parties
•Review the privacy policies of third-party sites before sharing information
•This Privacy Policy applies solely to information collected by Elevance

10. Policy Changes

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

•We may update this policy from time to time to reflect changes in our practices
•We will notify you of material changes via email or prominent website notice
•Changes are effective immediately when posted on this page
•Your continued use of our services constitutes acceptance of the updated policy

11. Contact Us

If you have questions or comments about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us using the information below:

Email: hello@elevance.co

Phone: 01952 972 404

Mailing Address:
Grosvenor House, Central Park
Telford TF2 9TW